Sales Support Executive

1 week ago

Rajkot Gujarat, India RK infotech Full time

Tasks can include installing and configuring software, diagnosing software faults and solving technical problems, either over the phone or face to face.

**Software Support Executive Job Responsibilities**
- Working with customers/employees to identify software problems and advising them for solution.
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about software.
- Logging and keeping records.
- Analyzing call logs so you can spot common trends and underlying problems Updating self-help documents so customers/employees can try to fix problems themselves.
- Redirect problems to appropriate resource.
- Able to do client level meeting and also able to handle client call by company provided SIM Card
- Able to do independent demo of software product

**Location**:Rajkot, Gujarat
**Position: 02**
**Experience**: 6 months - 2 years (Freshers allowed)
**Technical Skills**: Working with customers/employees, identify software issues, ability to resolve client queries, etc

Pay: ₹10,877.44 - ₹20,000.00 per month

Shift:

- Day shift

Travel requirement:

- Up to 50% travel

Ability to commute/relocate:

- Rajkot - 360002, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

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