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Back Office Coordinator

2 weeks ago

Lal Kothi Jaipur Rajasthan, India CAD DESK Full time

Conduct all day-to-day communication with the franchises with the Design + Development Teams.
- Assist and provide all support to the franchise owners & staff, including but not limited to: offering assistance to questions and concerns; collecting and reviewing information to log as data; creating documents; research; and providing general support.
- Collect all franchise timely payments, reports to assess job performance of each franchise and provide them with what they need to be successful.
- Conduct weekly, bi-weekly and monthly video calls with each franchise owner at the scheduled call time.
- Complete all pre-work for the Call Agenda and follow-up responsibilities.
- Assist with the QTRLY video calls. Lead by the Founder + CEO with the entire franchise team at the scheduled time. Complete all pre-work for the Call Agenda and follow-up responsibilities.
- Assist with the Franchise social media handles, while working alongside the Social Media Manager on the schedule, needs and all items needed for the franchises, etc.
- Collect and report all franchise conflict, issues, concerns to Founder + CEO and relay solutions to owners.
- Assist in all website customer service requests and needs from franchises. Directing those to the website team.
- Assist in reviewing all questions, concerns and keeping all franchises compliant

Location : Lalkothi, Jaipur

Pay: ₹15,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

**Experience**:

- Franchise Coordination: 3 years (required)
- Relationship management: 3 years (required)
- B2B sales: 3 years (required)

**Language**:

- English (required)

**Location**:

- Lal Kothi, Jaipur, Rajasthan (preferred)

Work Location: In person