Ats - Operations Team Member

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you

work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Our **Code of Conduct **includes our Values Expectations, with a ‘Should We?’ test, and key Group Policies with the outcomes we expect. It guides our decision making so we can do what’s right in every situation. Our Code sets clear boundaries for actions that are unethical and provides a roadmap for getting help when we run into unanticipated challenges.

**Your **business**

The Payments Service Utility (PSU) at CBA brings together the process, people and technology assets supporting cheques, bulk electronic payments, merchant acquiring, high value and international payments processing for CBA. The team have the monumental task of ensuring that 40% of the Australian economy are able to transact over $90 billion a day using the Bank’s services in a reliable manner.

PSU performs most in life maintenance activities for business units across the both CBA and Bankwest. It is also responsible for Cash and ATM services as well as a service contact centre for brokers and solicitors

**Your **team**

Global Recs provides Back Office support for Institutional Banking & Markets and other areas of the CBA group to ensure high processing accuracy, controls commensurate with the nature of the activities, continuous productivity improvements, global best practice costs and mitigation of operational risk within the area. This includes supporting many different traded market products, in both Australia and for our off shore offices, running a 24 hour operation 5.5 days per week.

**Your **impact & contribution**

Oversight and completion of the accurate validation of settlements on selected Nostro accounts, and Intersystem Control accounts, and selected non deliverable settlement accounts. The timely and effective investigation of breaks and exceptions, to support risk mitigation of the bank’s exposure to exchange rate and interest rate risk on these items. Business representative for project resource and delivery of associated tasks. Coordination of system BAU activities and maintenance where required and represent the business interests with external vendors and their representatives.

**Your **reporting lines**

This Reconciliations Specialist reports to the Team Manager for teams under Payments Service Utility.

The Reconciliations Specialist maintains and builds productive relationships with their Service Manager, team and broader teams within the PSU. You will also engage other Business Units within the wider Group:

- Business & Private Banking
- IB
- Retail Bank
- Products
- Risk & Compliance
- External customers
- Brokers & other aggregators

Other PSU team members

**Your responsibilities**

**Key Task Types**
- Execute the validation of the selected accounts using the reconciliations tools.
- Using the available systems including SWIFT, and various payment systems. Initiate cases within reconciliations tools to manage the exceptions.
- Ensure all exceptions are followed up or resolved in a timely manner with adequate audit trails.
- Timely and effective communication with internal and external clients (including overseas and domestic banks) to arrange clearance and/or settlement of exceptions. Report processing/operational risk issues to management.
- Identify, communicate and escalate identified issues to minimise the risk exposure to the bank
- Execute testing of systems and changes to processes and workflows when required.
- Comply with Bank policies, protocols, risk controls and frameworks.
- Develop knowledge of foreign exchange processes and procedures by interactions within the larger team.
- Provide superior client service aligned with the client’s needs and business objectives by continually reviewing work processes to reduce costs, error and minimise manual processes.
- Pro-actively Identifies, Recommends & Drives Process Improvements within the area that produce business efficiencies.
- Provides constructive ideas and resources to any project work. Delivers all agreed project action items.
- During periods of resource constraints provides support and cover for other roles and positions within the team.
- Continuous maintenance of procedures, including the testing & implementation of new processes/procedures/rule updates.
- You require the motivation to come up with timely answers or solutions on outstanding issues, and deliver within the allocated cut-off times for the bank
- Escalation of any risks, audit and compliance issues to management in a timely manner.
- The senior reconciler will be expected to exercise delegated authority from the manag