Payment Support

5 days ago

Chennai Tamil Nadu, India Virtusa Full time

JD

We need resources to provide client service and support who can assist with improving our Payment API documentation when not directly assisting clients
Client Service and Support
Respond to Client Inquiries
Initial response to client communication
Answer basic questions, respond with documentation
Identify inquiries for escalation
Escalate to Payment Production Support
Communicate updates and resolution to clients with documentation to meet assigned SLAs.
Capture use case, documentation provided, documentation needed and resolution for use in further documentation
Communicate Scheduled Outages
Receive and track scheduled outages for Payment and Enterprise APIs, Payment Processing and Environments.
Communicate scheduled outages meeting assigned SLAs to client.
Communicate restoration of service when required to meet SLAs to client.
Certificate registration
Track certificate expiry and respond to requests from Onboarding Team for new certificates
Communicate to clients
Collect certificates from client
Register with Cloud and Encryption Team
Send Client Ids and other data to clients for onboarding and certificate replacement.
Documentation
Improve client facing API documentation
Product/Developer Guides for Wires, ACH, EFT & Interac API Products
Assist in transition of documentation to Developer Portal
Collect and create use case documentation for Onboarding and Support roles
Client communications
Use case identification
API Sandbox resources
API Specification resources
Document test cases
Assist in transition of documentation and resources to CS&I support structure
Assist Onboarding Technical Consultants
Support Project Management Tasks
Schedule meetings
Create and distribute documents and meeting minutes
Update tracking and project plans
Update status of items in Jira
Update confluence pages

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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