Customer Relationship Officer

**Function/Group**:

- TEPL

**Experience**:

- 1-3 Years

**Location**:

- India

**About Tally**

The pioneers of software product industry in India, we are a technology and innovation led company simplifying the lives of small and medium businesses over the last three decades. With our cutting-edge technology, we have had the privilege to reach over 2.3 million business globally and cater to more than 7 million users in over 100 countries. We are passionate about the SMEs’ growth and aim to deliver the best for their business through our product innovation and excellence. Our teams develop some of the most ingenious solutions that suit the unique requirements of millions of businesses across the globe. With a market share of 75% in India, we have a strong foothold in the Middle East and are also serving customers in SAARC & APAC, Africa, and North America. Our robust network of 28000+ partners help us deliver unmatched customer experience in sales, support, and services globally.
With a sole purpose of Making Everyone Who Touches Tally, Happier, we aim to be the technology fabric that drives the economic growth of the world, by 2030.

**Culture & Values**

Over the years, we have nurtured a value-based culture that let individuals follow their lead and support them in their growth journey with us. We are proud of our culture that gives every person equal opportunity and an environment where they continuously strive for excellence, confront problems head-on, experiment with ideas, innovate and push boundaries that help them grow.
We accept, include, and promotes diversity and are consciously working towards ensuring our workforce become true representative of all sections of society, and for each employee to feel respected and able to give their best. We are committed to an inclusive leadership where our leaders ensure that our people are empowered to be at their best, professionally, and personally. We take great pride in our work culture which has helped become a proud member of the elite Kincentric Best Employers Club

**About TEPL**:
Tally Education Private Limited, the educational division of Tally Solutions Pvt Ltd., has been incorporated with a vision to be “the premier solution provider for all manpower related challenges of employers in India”.

TEPL has been established to provide technology certification in the field of accounts and commerce. Tally Education is the largest certifying organization for computerized accounting.

**What will you own?**

As a Customer Relationship Officer, you will be the key to identifying and managing potential partners and delivering a great experience. Your good communication skills and passion for improving processes along with MIS Reporting for business enablement will be a key responsibility for the given role.

**Experience to bring with you**:

- Excellent communication skills.
- Sales and Data management experience.
- Well versed with MS Office and Computers MS Word, MS Excel & MS Power Point.
- Good analytical and logical reasoning ability - suggest outcomes / actionable from data analysis.

**What will you be doing?**
- Database collation from - Google, Just Dial, Sulekha, references, etc.
- Identification and Empanelment of partners.
- Coordinate for documentation for onboarding partners.
- Enable the partner in the system (portal login, portal usage, etc.)
- Portal Training to partners (student registration, order details, inventory mgmt.)
- Co-ordinate with partners for sales schemes.
- Prepare Daily, Weekly, and Monthly MIS Reports.
- Timely collation and presentation of data in the required format.