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Executive - Customer Service - Rail & Inland
2 weeks ago
Key responsibilities- Sharing Railing details with the customers regarding their Export / Import Shipments.
- Updating customers twice a day regarding train running/port arrival status.
- Sending Buffer shifting updates to the customers daily.
- Updating customers about the vehicles held at the factory daily. The idea is to ensure the fast turnaround of the vehicles.
- Empty repo plan share & coordination with the TPT desk.
- Factory stuffing & DE stuffing plan shared with TPT desk.
- Container placement job order arrangement from line surveyor & handover to TPT desk.
- Arranging KYC and GST details from all the new customers introduced by Sales.
- Sending Notice to trade as & when required.
- Balance confirmation details are being sent to the customers, which helps in reconciling their accounts with us for smooth clearance of the payments.
- Replying day to day queries of the customers to ensure customer.
- Internal communication regarding the weekly collection target plan submitted by the Sales Team and further sharing the collection details v/s target collection details to the Finance team.
- Sending original Delivery orders received from the customers for their Import shipment to relevant colleagues.
- Sending in-transit details to customers for their shipments.
- Sharing arrival details with the customers/Shipping Lines as soon as the units reach our terminal for fast clearance of the cargo.