Front Office Academic Counselor

2 days ago

Gandhipuram Coimbatore Tamil Nadu, India HR CLICK Full time

**Job Title**: Front Office Academic Counselor
**Department**: Sales & Academic Counseling
**Location**: Coimbatore
**Employment Type**: Full-time / Onsite

**Position Overview**

**Key Responsibilities**

**1. Front Office & Guest Relations**
- Greet and welcome visitors, students, and parents warmly, ensuring a professional and positive first impression.
- Handle walk-in and phone inquiries, providing clear and accurate information about courses, schedules, and admissions.
- Maintain an organized, presentable, and student-friendly front office environment.

**2. Student Counseling & Course Guidance**
- Conduct one-on-one consultations with prospective students to understand their academic background and career goals.
- Guide students in choosing appropriate medical coding programs suited to their interests.
- Provide continuous assistance throughout the admission process, ensuring smooth onboarding.
- Follow up with leads through calls and messages to convert inquiries into confirmed admissions.

**3. Lead Generation & Admission Support**
- Assist in achieving branch admission targets through consistent communication and counseling.
- Maintain and update leads in the CRM with detailed follow-up records.
- Coordinate with the sales and academic teams to ensure student satisfaction and enrollment completion.

**4. Orientation & Student Engagement**
- Support the induction and orientation of new students and parents.
- Communicate academic schedules, updates, and upcoming events regularly.
- Coordinate between students and departments to resolve queries and provide assistance when required.

**5. Marketing & Social Media Coordination**
- Be comfortable and confident in appearing in Cigma’s marketing and promotional videos for social media platforms.
- Collaborate with the marketing team for video shoots, campaigns, and brand promotion activities.
- Represent Company professionally and positively in all promotional content.

**6. Administrative & Coordination Support**
- Schedule appointments, meetings, and student interactions efficiently.
- Assist departments with documentation, data entry, and general office administration.
- Generate reports on inquiries, admissions, and counseling outcomes as required.

**7. Professional Development**
- Stay informed about new courses, updates, and institutional offerings.
- Participate in training and team meetings to improve communication, sales, and counseling skills.
- **Education**: Any Graduation
- **Experience**: 6 months - 1 year in counseling, front office, or customer service roles.
- **Age**: Below 30 years.
- **Language Proficiency**: Fluent in **Tamil and English** (both spoken and written).
- **Skills Required**:

- Smart, presentable, and confident personality
- Excellent communication and interpersonal skills
- Ability to multitask and manage responsibilities independently
- Proficiency in MS Office and CRM tools
- Willingness to participate in marketing videos and public-facing activities

**Salary & Benefits**
- **Salary Range**: ₹15,000 - ₹20,000 per month _(based on experience and skill set)_
- Incentives based on admissions performance (achieving target)

**Job Types**: Full-time, Permanent

Pay: From ₹15,000.00 per month

**Experience**:

- Front Office Academic Counselor: 1 year (required)

**Language**:

- Tamil (required)
- English (required)

**Location**:

- Gandhipuram, Coimbatore, Tamil Nadu (required)

Work Location: In person

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