Front Office Executive Holiday Inn New Delhi

5 days ago

New Delhi, India Holiday Inn Full time

**Duties **and responsibilities
- Assist the Duty Manager in shift briefings to ensure hotel activities and operational requirements

Are communicated to the team members
- Supervise front office operations during assigned shift including:

- Maintenance of guest information
- Maintenance of information about local events
- Compile occupancy statistics
- Supervise the use of he public address system
- Supervise group bookings
- Supervise cashiering activities during shift including:

- Cash handling and banking procedure
- Dealing with irregular payments
- Instructing staff in credit policies and facilities
- Instructing staff in cash security procedures
- Carry out debtor control
- Prepare reports
- Supervise the cashiering system
- Provide on the job training for front office team members
- Ensure Guest satisfaction and ensure guest needs are properly taken care by front office staff.
- Timely escalation of unsolved guest complaints to superiors
- Preparation of all front office reports and ensures guest feedbacks are properly recorded.
- Ensure IHG standards are followed by the employees during Guest Check Inn/ Check out

**Qualifications** and requirements

Bachelor’s degree/Diploma in Hotel Management or equivalent.

2 years of Experience in Front Office operations including supervisory level

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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