Tele Caller Executive
2 days ago
**Key Responsibilities**:
- **Outbound Calls**: Make outbound calls to potential customers to promote products/services, explain offerings, and persuade them to make a purchase or take a specific action.
- **Customer Engagement**: Engage with customers in a friendly and professional manner, understanding their needs and providing accurate information about products/services.
- **Follow-Up**: Follow up on leads, previous calls, and customer inquiries to ensure a positive customer experience and close sales.
- **Data Management**: Accurately record customer interactions and update the CRM system with relevant details.
- **Feedback Collection**: Gather customer feedback and relay it to the appropriate teams for improvement in services/products.
- **Meeting Targets**: Achieve daily/weekly/monthly call and sales targets as set by the management.
- **Handling Queries**: Address customer inquiries, resolve issues, and provide information promptly.
- **Collaborate with Team**: Work closely with sales and marketing teams to align on goals and strategies.
**Requirements**:
- **Education**: High School Diploma or equivalent; a degree in any discipline is preferred.
- **Experience**: 1-2 years of experience in telecalling, telemarketing, or customer service is desirable.
- **Skills**:
- Excellent verbal communication skills in [Language(s)]
- Strong persuasive and negotiation skills
- Ability to work under pressure and handle rejection
- Basic computer literacy and familiarity with CRM software
- **Personality Traits**:
- Positive attitude and strong work ethic
- Good listening skills and patience
- Self-motivated and target-driven
- **Additional**: Flexibility to work in shifts if required.
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- tele sales: 2 years (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
Application Deadline: 02/09/2024
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