Telesales Executive

5 days ago


Andheri East Mumbai Maharashtra, India Zlade (Neo Aegis Personal Care Pvt Ltd) Full time

**Role Overview**:
**Key Responsibilities**:

- Monitor abandoned cart reports from the e-commerce platform/CRM.
- Understand customer pain points (pricing, payment issues, product queries, delivery concerns, etc.).
- Provide personalized product information, offers, or solutions to increase conversion.
- Maintain daily follow-up logs and update CRM systems with customer interactions.
- Coordinate with operations, logistics, and customer support teams to resolve order-related issues.
- Share feedback with marketing and product teams on recurring reasons for cart abandonment.
- Achieve monthly recovery targets and conversion KPIs.

**Key Skills & Competencies**:

- Strong communication and persuasion skills (verbal & written).
- Customer-centric approach with problem-solving ability.
- Ability to handle objections and convert interest into sales.
- Basic knowledge of e-commerce platforms, CRMs, and MS Excel/Google Sheets.
- Time management and ability to work under targets.

**Qualifications**:

- Bachelor’s degree in any discipline (Commerce/Marketing preferred).
- 1-3 years of experience in telesales, customer support, inside sales, or e-commerce.
- Experience in a D2C/e-commerce setup will be an added advantage.

**Performance Metrics (KPIs)**:

- % of carts recovered and converted into sales.
- Average response time for abandoned carts.
- Customer satisfaction scores post-interaction.
- Repeat purchase rates from recovered customers.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person


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