Customer Service Executive

2 weeks ago

Ranjit Avenue Amritsar Punjab, India panjab jewelry Full time

**The Company**

Welcome to Panjab Jewelry, a distinguished Manufacturing and Export House led

by seasoned jewellery experts with an impressive 21-year track record. Our

contemporary approach to the business has expanded our presence not only

across India but also in key international markets, including the UAE, Singapore,

Malaysia as well as the USA, Canada, and the UK.

As manufacturers and wholesalers specialising in a diverse range of Gold Nose

Pins, Earrings, Rings, and Casting Jewellery, we take pride in our proficiency in both

Handcrafted and Machine-made jewellery across these categories.
- Understand our products and services well to effectively communicate their

features and benefits.
- Establish and nurture strong relationships with key customers.
- Introduce our products/services to customers, initiating further steps in the

sales process.
- Keep accurate records of customer interactions in the CRM following the

sales process.
- Follow up with calls to nurture leads, address additional questions, and

guide customers through the sales process.
- Build rapport with customers, identify their needs, and provide solutions

aligned with their requirements.
- Go the extra mile by making callbacks or arranging calls after office hours

based on customer convenience.

**Qualifications**
- Any Graduate

**Key Skills**
- Excellent verbal communication skills in both Hindi & English.
- Strong persuasion and negotiation skills to convince potential customers to

make a purchase.
- Results-oriented with a focus on achieving and exceeding sales targets.
- Proficient experience in using CRM software.

**Experience**
- Minimum of 2 years

**Other Considerations**

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 4 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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