Office Assistant

2 weeks ago

Patna, India Bihar Techno Group Full time

Management and resolve customer complaints
- Sell IT Products like website design and other services
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Upsell products and services
- Other duties as assigned

TELECALLER Qualifications and Skills
- High school diploma or equivalent
- 0-1 year of experience in a call centre environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle the stressful situations appropriately

**Salary**: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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