Front Office Incharge

1. Patient experience and satisfaction
- **Creating a Welcoming Environment**: Ensuring that the front desk area is always clean, well-organized, and presents a welcoming atmosphere for patients and their families.
- **Prompt and Courteous Service**: Guiding patients with empathy and professionalism, addressing their concerns with a positive and confident demeanor, especially considering they might be anxious or distressed due to their or their loved one's health condition.
- **Effective Communication**: Providing clear and concise information about hospital services, appointment scheduling, and doctor timings, whether in person or over the phone.
- **Complaint Resolution**: Efficiently handling patient complaints and feedback, acting as a liaison between patients, their families, and the medical staff to ensure timely and satisfactory resolutions, all while upholding the hospital's reputation.

2. Adherence to NABH standards
- **Patient Registration and Admissions**: Implementing and maintaining documented procedures for patient registration, admissions (including emergency admissions), and transfers, in accordance with NABH standards (AAC.2).
- **Displaying Services**: Ensuring the hospital's defined services are prominently displayed in a bilingual format for easy understanding by all patients and visitors (AAC.1).
- **Patient Rights and Education**: Protecting and promoting patient rights by ensuring staff are trained and aware of these rights, and that patients are informed of their rights and responsibilities during admission (PRE.1),.
- **Confidentiality and Data Protection**: Maintaining strict adherence to patient privacy and data protection guidelines in accordance with NABH regulations and hospital policies.

3. Operational efficiency and coordination
- **Appointment Scheduling and Follow-ups**: Efficiently scheduling and confirming appointments to reduce wait times and improve patient satisfaction, as well as conducting follow-ups with patients regarding their appointments.
- **Patient Record Management**: Overseeing the creation, maintenance, and update of accurate patient records, including demographic details, medical history updates, and insurance information.
- **Billing and Payments**: Ensuring accurate billing, processing payments (including digital payment methods and insurance claims), and providing guidance and support for insurance-related issues.
- **Inter-departmental Coordination**: Collaborating with other departments like housekeeping, maintenance, and insurance providers for smooth patient care, ensuring proper information transmission.
- **Administrative Tasks**: Handling administrative tasks such as managing office supplies, maintaining the reception area, coordinating with external vendors, and overseeing equipment maintenance and repairs.

4. Training and development
- **NABH Standard Training**: Ensuring that front office staff are adequately trained in NABH standards and protocols related to patient handling, registration, emergency procedures, and safety initiatives.
- **Customer Service Training**: Providing ongoing training to enhance customer service skills, including effective communication, conflict resolution, and empathy when dealing with patients and visitors.
- **IT Proficiency**: Equipping staff with the necessary digital and technological skills to manage electronic health records, online appointment scheduling, and cashless payment systems.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Work Location: In person