Communication & Softskills Trainer

2 weeks ago

Nagpur, India Actics Technologies Pvt. Ltd. Full time

**Job Description:

- **

**Role & Responsibilities**:

- New Hire Communication Training(Class room training)
- Feedback & coaching agents on communication and spoken english
- Audits transaction for agents on the floor on a prescribed sheet defined by the client or TT
- Give documented feedback as per the gaps identified in the audit
- Attend weekly calibration calls with the client/internal to be attended as per calibration rost
- Conduct training sessions as per requirement under specified timelines
- Complete his/her certification process
- Performance Assessment of trainees during tests
- Database management, daily reports, and analysis

**Key Responsibilities**:

- Voice audits & feedback
- Voice audit process documentation as per business requirements
- New hire training for new Engineers, Documemntation should be available on attendance and assessment scores
- Refresher training for every engineer
- Work with service desk competency tower and implement best pratices
- work with delivery team and identify voice training needs
- Training scheduling as years per business requirements, training plan review and approval
- Continuous improvement in voice competency at account level
- Define/ revise weekly and daily report formats as per business requirements
- Publish daily, weekly, monthly & quartely reports

**Experience Requirements** -
- 4-9 years of total experience
- At least 4 years experience as voice coach
- Good knowledge of grammar and pronunication
- Must have a good understanding of functionall of functional grammar and MTI
- Should be acquainted with the communication naunces of the local audience possible kinds of errors that one would expect in the location
- Feedback and coaching skills
- Good rapport building skills, extremely methodical and organized
- Applicant should be proficient with MS office(word, Ecel, Power point)
- Excellent commandover spoken and written english
- Should be able to handle grammar, soft skills, Accent Neeutralization, C/service & business english
- Must have a zeal and passion for training & excellent interpersonal skills
- Exposure in an international corporate environment is a must
- ability to perform in adverse situations
- Should be well versed in handling computers esp. word, excel and power point

**Qualification - Any Graduate**

**Salary - 25k to 30k**

**Experience - 3 to 4 years**

**Location - Mihan, Nagpur, Maharashtra**

**Contact No. 7972558237**

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 4 years (required)
- Soft skills Trainer: 3 years (required)

**Speak with the employer**
+91 7972558237

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