Digital Product Owner

Job title: Digital Product Owner
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

BUK & BX - All locations

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
The Digital Product Owner will primarily become the expert in our digital customer journeys, platforms,
product and proposition offering and the external landscape to which Barclaycard Payments operates in.

The role holder will work closely with various interal teams to spot trends, understand constraints and potential opportunities to implement meaningful change. Once mobilised, the Digital Product Owner will be responsible for the successful delivery of new, ‘best in class’ digital capabilities and business outcomes working alongside our Technology Partners.

You will be part of the Business Payments Digital Transformation business unit that delivers change for our Colleagues, improves our Control environment, enables Commercial growth and to benefits Customers directly or via internal and external partners.

What will you be doing?
- Partner with key stakeholders and business process owners such as Product, Sales, Partnerships and Marketing as well as broader Barclays partners to understand key customer and business problems that need to be resolved
- Provide regular updates directly to the Senior Digital Team on progress against achieving the strategy and the vision
- Utilisation of customer research and testing techniques to ensure simple customer design is central to design & delivery; be the true ‘voice of the customer’ in every change we do
- Prioritise and manage the backlog of requirements within the scope of the defined release
- Povide ownership over the delivery of agreed specific product development/enhancements to time, cost and quality targets
- Ensures ‘show and tell’ sessions are planned and engages and reports to business stakeholders throughout the development process
- Identify and monitor digital data success metrics including value drivers and be an integral part of the testing processes
- Guide and participate in the resolution of Live Incidents and any remediation activities alongside any troubleshooting sessions to identify root cause for these incidents or defects

What we’re looking for:

- Broad knowledge of appropriate product(s) relevant to role, be that digital and ecommerce products, card schemes, CRM tools, back office systems, etc.
- High level of communication skills in order to negotiate with stakeholders, both at junior and senior levels, and internally and externally (clients and technology partners).
- High level of organisational empathy with proven ability to interact with other teams and understand and take into account how allocated digital product strategy will impact other teams’ performance

Skills that will help you in the role:

- Agile development experience, specifically the Product Owner role
- Proficiency in ecommerce or digital product management roles - management and delivery of digital products and capabilities (APIs, web, mobile app, or back office platforms)
- Experience in Digital UX (user experience) concepts and methodologies advantageous

Where will you be working?
Pune

For further information on EVP, please click on the link below

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our cust