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Front Office Receptionist

2 weeks ago

Pitampura Delhi Delhi, India Rakshaa Aesthetics Pvt ltd, Full time

Preference from wellness industry
- **Client Reception and Check-in**:

- Greet clients warmly and professionally upon arrival, providing a positive first impression.
- Verify client information, collect necessary paperwork, and update patient records.
- Check clients in and out for appointments, ensuring accurate scheduling and billing.
- **Appointment Management**:

- Answer incoming phone calls, schedule new appointments, and manage cancellations or rescheduling requests.
- Confirm appointments with clients via phone.
- Coordinate with medical professionals to ensure appointment availability and accurate scheduling.
- **Administrative Tasks**:

- Maintain client records and medical history in the electronic health records (EHR) system.
- Process payments, handle billing inquiries, and collect co-pays
- Manage inventory of supplies and products related to the front desk area
- **Client Consultation and Education**:

- Answer basic questions about aesthetic treatments and procedures, providing clear explanations
- Guide clients on selecting appropriate treatments based on their needs and concerns
- Promote clinic services and packages to clients, highlighting special offers
- **Communication and Customer Service**:

- Address client concerns and complaints promptly and professionally, escalating issues when necessary
- Maintain a positive and friendly demeanor, ensuring excellent client experience
- Communicate effectively with the clinical team to ensure smooth patient flow

Required Skills and Qualifications:

- Excellent communication and interpersonal skills
- Strong organizational skills with attention to detail
- Proficiency in appointment scheduling software and electronic health records systems
- Experience in customer service or healthcare reception preferred
- Knowledge of basic aesthetic treatments and procedures is a plus
- Professional appearance and demeanor

**Job Types**: Full-time, Part-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person