Order Fulfillment Associate

Manage audit, coach, troubleshooting and escalation management activities in addition to processing complex requests of critical accounts and business areas in relation to order fulfillment activities. Following the sale of a product or service, this role may be responsible for providing product fulfillment support and for ensuring on time delivery of key deadlines.

Brief Job Description
- Process requests on order fulfillment activities to meet or exceed productivity and quality targets to provide good customer service
- Work on tools like Siebel CRM, Athena Database seamlessly and error free to ensure end user is not affected

**Responsibilities**:

- To consistently enhance customer experience through improving timeliness in service delivery by meeting the guaranteed average turnaround time, based on agreed product/process guidelines and reducing resolution time with 98.5% average quality (may include implementation of Service Level Agreement)
- To mail, speak and interact with functions (Customer Service, Order Administration, Sales, segments, cross functional teams, regional partners) to expedite the resolution
- To consistently meet average productivity targets on transactions on a daily basis
- To handle simple and complex requests, products, systems and accounts with advanced knowledge of process and systems
- Display proficiency and knowledge to manage complex requests and build better understanding of business, upstream and downstream processes

Required and Preferred Skills
- Degree minimum
- Excellent communication and presentation skills with ability to target audiences at all levels
- Ability to work under time constraints and deliver superior customer experience
- Experience in CRM, Service Cloud, Sales Support, Trust, SAP, SPM

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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