Customer Relationship Executive

8 hours ago

Bengaluru Karnataka, India BENECT TECHNOLOGIES PVT LTD Full time

**Job Description: Virtual Customer Support Executive**

**Position**: Virtual Customer Support Executive

**Location**: Banshankari 3rd stage,(Hybrid Mode)
**Employment Type**: Full-time/Part-time

**Key Responsibilities Customer Support**
- **Issue Resolution**: Address client concerns, troubleshoot problems, and ensure customer satisfaction.
- **Service Coordination**: Liaise with personal assistants and other team members to deliver seamless services.
- **Follow-ups**: Ensure timely follow-ups with clients regarding service updates, feedback, and issue resolution.
- **Documentation**: Maintain detailed records of client interactions and service requests.

**Service Promotion**
- **Upselling**: Identify opportunities to promote additional services and packages.
- **Retention**: Build relationships to enhance client loyalty and retention.

**Team Collaboration**
- Work closely with the operations team to coordinate schedules and resolve client concerns efficiently.
- Provide feedback from clients to the team for continuous service improvement.

**Technical Proficiency**
- Use CRM and task management tools to track client requests and service delivery.
- Stay updated with the latest tools and platforms used for communication and documentation.

**Qualifications and Skills**
- **Education**: Any degree.
- **Experience**: 1-2 years of experience in customer service, Tech support, virtual assistance, Tele Calling or a related field.
- **Languages**: Fluency in Kannada, English, and Hindi.
- **Technical Skills**:

- Proficiency in MS Office.
- Advanced Excel skills.
- **Communication Skills**: Exceptional verbal and written communication.
- **Problem-Solving**: Ability to resolve client issues effectively and promptly.
- **Customer-Oriented**: Strong focus on delivering excellent customer experiences.
- **Time Management**: Ability to handle multiple tasks and prioritize effectively in a remote setup.

**Benefits**
- Flexible working hours.
- Competitive hourly or monthly compensation.
- Opportunities for skill development and career growth.
- Work-from-home setup for convenience and work-life balance.

**Join MiBestie and be the voice that enhances customer satisfaction and drives our mission of redefining personal assistance**

**Job Types**: Full-time, Part-time, Permanent, Fresher

Pay: ₹6,000.00 - ₹18,011.00 per month

Expected hours: 18 per week

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Morning shift
- Night shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Do you have your personal laptop?

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English, Kannada and Hindi (required)

**Location**:

- Bangalore, Karnataka (required)

Work Location: In person

**Speak with the employer**
+91 9019708400
Application Deadline: 19/01/2025
Expected Start Date: 01/11/2025

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