Training Supervisor

3 days ago


Chennai, India HDB Financial Services Limited Full time

Conducting product and process training at all levels
- telecallers /team leader/ Managers.
- Conducting quality and training sessions whenever required.
- Managing a team of Quality officers.
- Conducting DRA new and refresher Trainings i.e Debt recovery agent training and sending caller for certification to IIBF.
- Ensuring that the feedback and report on quality are shared with Team Leaders on a regular basis to understand the gap.
- Conducting quality and training sessions whenever required.
- Ensuring that the Training module get update on timely basis.
- Maintaining various reports like Quality scores for CSR’s and process, Parameter defect report. Weekly and monthly scores.
- Conducting motivational training for the Team to enhance performance.


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