Relationship Executive

2 weeks ago

Malad Mumbai Maharashtra, India VIBGYOR Roots & Rise Full time

Primary responsibilities:
**Parent Relationship Management**:

- Ensure all parents are aptly welcomed and comfortably seated.
- Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight
- Adroitly track all parents’ queries via organizational query traction mechanism like CRM etc.
- Generate parents’ delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution.
- Efficiently guide the parents on school systems and processes and ensure that the repository of updated information is always available.
- Ensure an ambient and parent-friendly environment in the front office area with assistance from the admin department.
- Facilitate the information of all elements pertaining to a child’s life cycle in the school as well as post school activities, summer camps etc.

**Sales and Marketing**:

- Pre-sales: Efficiently manage the pre-sales process like; keeping a track on all leads whether from web, telephone, walk-ins etc and participate in planning of activities like society camps or mall activities, pre-school tie ups, corporate tie ups, RWA and parent engagement activities.
- It should handle the entire sales process effectively for potential parents from first interface to closure, thus positively augmenting the conversions from walk-in to admissions.
- Contact potential parents, discuss their requirements, and present the VIBGYOR brand in order to commensurate the parent needs
- Should be an active team member in achieving the annual admission targets and objectives in line with the Organization Admission Target Plan

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8591889918

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