Application Expert

**Job Description** WHAT YOU’LL DO**

**As an Application Expert within last mile maintenance you will
- Lead and manage ITIL-based service management processes, including incident, problem, change, and release management.
- Translate business requirements and needs into actionable technical specifications for SaaS vendors.
- Coordinate and system test SaaS solutions and surrounding systems.
- Work on improvement projects in cooperation with the Transport B2C product team
- Work closely with our SaaS last mile partners to seamlessly integrate them with H&M ecosystem
- Drive engagement with both external and internal stakeholders across global locations.
- Collaborate closely with the product manager and other cross-functional teams, share best practices, and discuss and motivate design solutions.

**WHO YOU’LL WORK WITH**

The Transport B2C (Business-to-Consumer) product team work globally with last mile transportation. We utilize multiple Multi Carrier Parcel Management Systems (MCPMS) along with in-house solutions to connect H&M and our customers with mile carriers across the globe.

You will work alongside Product Manager, Service Owner, Business Expert and Application Experts in the team.

**WHO YOU ARE**
- We are looking for people with _
- 4-7 years of experience working with SaaS carrier broker system
- Strong experience from stakeholder management & coordination
- Experience from working with SaaS carrier broker system
- Experience working with ecom and last mile transportation
- Good to have experience with Transport Management System (TMS)
- Understanding of Azure cloud platform
- And people who are _
- Strong collaborators with excellent interpersonal skills.
- Proactive and self-motivated.
- Detail-oriented and organized.
- Adaptable and open to change.
- Problem solvers with a strategic mindset.
- Able to work effectively in a fast-paced environment.

**WHO WE ARE**

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.

**WHY YOU’LL LOVE WORKING HERE**
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment types and countries.

**JOIN US**

Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.