Client Data Associate Ii

**JOB DESCRIPTION**
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

**Job Summary**:
As a Client Data Associate II in our KYC Operations team, you will be responsible for overseeing a small team of KYC Operations Analysts and Reviewers. Your primary role will be to ensure all client KYC records are compliant with regulatory standards, and to promote high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. You will need to have excellent customer service standards to define, analyze, and resolve inquiries and escalations and must be able to closely manage day-to-day operations of the team/department. We expect you to be proactive and strategic in improving processes to ensure team members are high performing and meeting the firm-wide quality standard.

**Responsibilities**:

- Understand and implement KYC standards, guidelines, policies, and procedures.
- Select, manage performance, and oversee the overall development of employees within their assigned team.
- Conduct analysis of daily/monthly metrics to track performance of individual team members over time to evaluate performance, learning, and capability.
- Effectively address any issues that might be escalated by either internal or external customers.
- Drive process improvements and implement process changes as necessary.
- Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices.
- Manage priorities across the wider function.

**Required Qualifications, Skills and Capabilities**:

- Bachelor’s Degree or Graduate Degree
- Minimum 9 years’ experience in the Financial Services industry with a demonstrated track-record of delivery with relevant experience in AML,KYC and compliance
- Experience with leading a new team with limited Subject Matter Expertise
- Outstanding client management, partnership building, leadership, and direct experience of dealing with multiple stakeholders at one time. Ability to identify risks and issues and successfully navigate through to solutions
- Computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint
- Foster and champion High Performance Culture where people are empowered to make decisions.
- Develop and lead a team that is responsive to dynamic organizational and operational changes

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.