Client Data Manager II

3 days ago

Bengaluru, India JPMorgan Chase & Co. Full time

Step into a pivotal role at JPMorgan Chase, where your expertise in client service management will shape the future of our operations. You'll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement.Job Summary As a Client Service Manager II within JPMorgan Chase, you will lead a team to deliver exceptional customer service and operational support. Your role involves planning, managing client relationships, and addressing inquiries. You will utilize your anti-fraud expertise to protect clients and the institution. Your knowledge of market products and process automation will drive efficiency. You will manage change and resolve conflicts to achieve team objectives.Job Responsibilities Ensure timeliness and accuracy while completing client instructions  Perform validations on client instruction and seamlessly administering client user access to electronic banking products on provisioning applications in a controlled and risk-free manner  Be aware of operational risk scenarios associated with the role and come up with ideas to mitigate risk Identify and resolve concerns by assisting Clients, Client Service, Middle Office & Help Desk Anticipate escalation prone scenarios and manage them pro-actively Own, promote and drive continuous improvement initiatives Required qualifications, capabilities and skills Strong People management skills  Good leadership skills and ability to motivate team  Client liaison; needs to have strong verbal and written communication skills for client interaction Strong analytical skills with a desire to work in a fast-paced environment with multiple deliverables  Good team player and self-motivated Capacity to work under time-sensitive business deadlines with ability to work independently Proven skills in time management and attention to detail Preferred qualifications, capabilities and skills Proficiency in Microsoft Office suite of applications Flexible to work in shifts

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