Client Retention Executive

1 week ago

Panchkula, India Webomaze Technologies Pvt Ltd Full time

**Job description**
- Answer questions about products or the company
- Ask questions to understand customer requirements and close the query
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the companys reputation
- Keep records of calls and sales and note useful information

**Requirements**:
**Eligibility**
- Proven experience as telesales/ customer support representative or other sales/customer service role
- Proven track record of successfully meeting sales quota/ customer support preferably over the phone
- Good knowledge of relevant computer programs (eg CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of Hindi and English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints

**Role**:Client Retention

**Industry Type**: Digital Marketing

**Department**:Customer Success, Service & Operations

**Employment Type**:Full Time, Permanent

**Role Category**:Non VoiceEducation

**UG**:Any Graduate

**PG**:Any Postgraduate

**Job Types**: Full-time, Permanent

Pay: ₹9,150.84 - ₹30,297.84 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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