Operation Executive

2 weeks ago

Delhi Delhi, India Prakhar Software Solutions Pvt Ltd Full time

**Job Title**: Operations Executive / Operations Lead
**Location**: Saket, Delhi
**Salary**: ₹30,000 - ₹35,000 per month

**Position Overview**:
**Key Responsibilities**:

- **Operational Oversight**: Lead daily operations to ensure seamless execution of processes and adherence to operational policies.
- **Team Coordination**: Coordinate with cross-functional teams, ensuring smooth workflow, addressing issues promptly, and providing support for operational tasks.
- **Client Communication**: Serve as the point of contact for incoming client calls and inquiries, providing timely resolutions and delivering exceptional customer service.
- **Task Management**: Oversee scheduling, resource allocation, and workflow management to ensure deadlines are met and operations run efficiently.
- **Problem Resolution**: Proactively identify operational challenges, implement corrective actions, and develop strategies to improve long-term efficiency.
- **Reporting & Documentation**: Prepare regular reports on operational performance, KPIs, and issues, and provide updates to senior management.
- **Process Improvement**: Continuously evaluate existing processes and identify opportunities for improvement to optimise productivity and enhance service quality.
- **Compliance & Quality Control**: Ensure all operational procedures comply with company standards, policies, and regulations, maintaining a high standard of service delivery.

**Qualifications**:

- **Experience**: 3-5 years in an operations role, with at least 1-2 years in a leadership or supervisory position preferred.
- **Education**: Bachelor's degree in **Business Administration**, **Operations Management**, or a related field.
- **Skills**:

- Strong leadership, team management, and problem-solving abilities.
- Excellent communication and interpersonal skills, with the ability to engage with clients and internal teams effectively.
- High attention to detail with the ability to multitask and manage competing priorities.
- Strong proficiency in **MS Office Suite** (Word, Excel, PowerPoint). Familiarity with operational management tools is a plus.
- **Personal Attributes**: Highly organised, goal-oriented, and able to thrive under pressure. Demonstrated ability to manage multiple operational functions and drive efficiency.

**Additional Requirements**:

- Ability to handle customer inquiries and resolve issues in a professional manner.
- A solutions-oriented mindset with a focus on continuous improvement.

If you are passionate about ensuring operational excellence and thrive in a dynamic environment, we encourage you to apply.

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Morning shift

Application Question(s):

- Do you have any experience handling Govt Tenders?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (required)

Work Location: In person

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