Retail Executive

**Job Summary**
Royal Enfield showroom in Kayamkulam is looking for a Retail Executive / Back of Staff for Sales Department.
**Responsibilities and Duties**
**Primary Responsibilities**
- **Customer Feedback**:

- Collects customer feedback
- Plans corrective action with CRM
- **Customer Complaint Management**:

- One point of contact for customer complaints by receiving customer complaints
- Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
- Ensure resolution of customer complaints
- Tracking of all complaints ensures closure and taking feedback after closure till satisfaction
- **Lost Case Analysis**:

- Call lost customers - open enquiries for last 3 months
- Understand reason for the closure
- Frame action plan with Sales Manager, Delivery Manager a,d Store Head
- **Others**:

- Cancellation analysis
- once a month on the complete cancellation data for the month

**Required Experience and Qualifications**
- **Educational Qualifications**: +2, Diploma / Graduate preferred
- **Industry**: Auto [ 2 / 3 / 4 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications
- **Minimum experience: 0 to 2** years preferably in Auto/customer relationship roles
- **Profile**: Strong focus on customer experience management, adherence to processes and norms
- **Competencies**:

- Customer Relationship Management
- Product Knowledge / Brand Insights
- Analytical Skills
- ______________________________________
- Freshers Also Can Apply.
- We do not provide any Accommodations & TA.
- **Benefits**:

- If Interested, Kindly Visit our Showroom and Meet the Designated Person below. Sandeep Krishnan
- Sales Manager
- Roverz Motors (Royal Enfield)
- Kayamkulam

Pay: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person