E-commerce Executive

5 days ago

Ahmedabad, India AVODEN PVT LTD Full time

Tasks
- Coordinate order processing, delivery and returns of customer orders.
- Coordinate with other teams on the execution of brand, marketing and e-commerce activities.
- Execute activities driven by data analytics.
- Identify strategic business partnerships.
- Implement new business collaboration plans.
- Implement the customer loyalty programmes.
- Manage the service quality and customer satisfaction.
- Monitor and maintain proper functionality of the website.
- Observe the sales, promotions, marketing and social media activities over digital platforms.
- Track and report the business outcome of data-driven insights.

**Main Responsibilities of an E-commerce Manager**
- Driving the sales performance of all e-commerce platform
- Managing and executing promotional campaigns
- Providing insights on customer shopping trends to support assortment selection and identify assortment gaps
- Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
- Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment
- Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offering code performance.

**Key Requirements**
- You have prior experience in a similar role. Experience in digital marketing is a plus.
- You possess a solid understanding of e-commerce frameworks.
- You have a self-starter mentality with the ability to manage multiple projects in a fast-paced working environment.
- You have a high level of attention to detail including a proven ability to manage multiple, competing priorities simultaneously.
- You are a creative and strategic thinker with a strong customer orientation.
- You have excellent interpersonal and communication skills, thrive in matrix environments and are adept at building relationships with different stakeholders.

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- E-commerce: 2 years (required)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8980688777

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