Front Desk Executive/receptionist

1 week ago

Anand, India Chalo America - Vishram International Services Group Full time

**Job Roles and Responsibilities**

**1. Client Greeting and Assistance**:

- Welcome clients, visitors, and potential customers with a professional and friendly manners.
- Provide initial guidance to clients regarding visa consultancy services and answer basic inquiries.
- Handle incoming calls, route them to the appropriate departments, or provide answers to general queries.

**3. Scheduling and Appointment Management**:

- Manage the company’s appointment calendar and schedule client consultations with visa advisors.
- Send reminders to clients for scheduled meetings or document submissions.

**4. Document Handling**:

- Maintain confidentiality and security of all client information.

**5. Administrative Support**:

- Maintain a tidy and organized reception area.
- Assist in preparing reports or other documentation for management as needed.

**6. Customer Service**:

- Provide outstanding customer service by addressing client concerns and ensuring satisfaction.
- Act as a point of contact for resolving minor issues or escalating major concerns to the appropriate staff.

**7. Record-Keeping**:

- Maintain accurate records of client inquiries and visits.

**8. Cross-Team Communication**:

- Liaise between clients and visa consultants, ensuring smooth communication.

**9. Sales and Promotions Support (if applicable)**:

- Inform clients about ongoing promotions, additional services, or value-added packages.
- Assist in upselling services to maximize company revenue.

**10. Compliance and Policy Adherence**:

- Stay updated on visa processes, company policies, and regulatory requirements.
- Ensure the reception area and client interactions comply with company standards.

**Key Skills Required**:

- Excellent verbal and written communication skills.
- Professional appearance and attitude.
- Strong organizational and multitasking abilities.
- Proficiency in using office software (e.g., Microsoft Office Suite).
- Customer-focused mindset with problem-solving skills.

Pay: From ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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