Customer Relationship Associate

3 days ago

Pune, India SaveEat Foods Private Ltd. Full time

**OUR PURPOSE**

**SaveEat, India's First Food Saving App.**

Eateries dump delicious food everyday and struggle to find a solution to sell their food before the shelf life runs out. Whereas, the majority of the people in India are price conscious and are continuously searching for discounts and deals. We have created SaveEat, to tackle this problem, making it easier to buy and sell surplus food at hefty discounts saving the environment. Customers can also choose to buy and donate this delicious food with a tap, by get it delivered to their choice of NGOs, while live tracking the delivery.

We have built a Minimum Lovable Product live in Mumbai's Andheri West region. We just received our first round of funding for 1 million dollars and we need to expand in the metropolitan cities of Mumbai, Pune, Bangalore and Delhi. About the Position: The Associate is the solution provider for customer's at SaveEat Platform. In addition to providing remarkable customer experience, the Executive is expected to resolve customer concern via call, post identifying the root cause for the issue. The key expectation from the person handling this responsibility will be to improve brand image on such escalated calls & take absolute responsibility in managing and resolving the complaint end to end.

**Roles and responsibilities : -**
- Responsible to take the ownership of the resolution process for all the customer issues.
- To build a strong relationship with customers and resolve the queries through calls within the assigned TAT.
- Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance.
- Responsible for providing service support for customers on pre-order sand post order service.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex issues in addition to effective voice /written skills.
- Analytical thinking to study performance trends and take decision for revised goal settings, changing processes where required to mitigate root causes for the issues identified

**Desired Skills**
- Experience of having worked with Escalations team / L2/L3 support is a must
- Open for relocation to Mumbai
- Preferably a graduate with Excel Knowledge, excellent written and communication skills

**Job Types**: Full-time, Regular / Permanent, Fresher, Internship

**Salary**: ₹11,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

  • Customer Relationship Associate

    1 day ago

    Pune, Maharashtra, India Dilizent Systems Full time

    Certainly! Below is a sample job description for a Customer Relationship Associate position: - **Job Title: Customer Relationship Associate**: - **Department: Customer Service**: - **Location**: [Insert Location] - **Position Type**: [Full-Time/Part-Time/Contract] - **About Us**: - [Insert Company Name] is dedicated to providing exceptional service and...

  • Customer Relationship Officer

    2 weeks ago

    Pune, India FirstCry.com Full time

    Proven work experience as a Retail Sales Representative or Sales Associate or similar role Ø - Understanding of the retail sales process Ø - Familiarity with consumer behavior principles Ø - Knowledge of inventory stocking procedures Ø - Basic math skills Ø - Track record of achieving sales quotas Ø - Excellent communication skills, capable of...

  • Customer Success Associate

    1 day ago

    Pune, Maharashtra, India Acoustic Full time

    As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer’s playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...

  • Customer Success Associate

    1 day ago

    Pune, Maharashtra, India Acoustic Full time

    As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer’s playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...

  • Customer Service Associate

    1 day ago

    Pune, India Tech Mahindra Full time

    **Greetings from Tech Mahindra!!! We are glad to inform you that Tech Mahindra is hiring for Customer Service Associate for Pune Viman Nagar Location for Telecom Industry.** **Designation - **Customer Support Associate **Roles & Responsibility** - Handling customer queries. - Identify and assess customers needs to achieve satisfaction. - Build sustainable...

  • Relationship Officer

    7 days ago

    Wakad, Pune, Maharashtra, India Associate Legal Pvt Ltd Full time

    **Responsibilities**: - Develop and maintain strong relationships with clients and customers. - Promote and sell our banking related products/services to prospective clients. - Achieve sales targets and outcomes within schedule. - Coordinate sales effort with team members and other departments. - Keep abreast of best practices and promotional trends. -...

  • Customer Relationship Officer

    2 weeks ago

    Pune, India Firstcry.com Full time

    Job description Company profile: and over 9 lac happy customers. The company has been growing rapidly since its inception in 2010 from 4 members to more than 1200 employees and the trend continues. With the headquarters in Pune, it also has presence in Delhi, Bangalore & Mumbai. The company is also expanding through the Franchise route, with more than...

  • Customer Coordination Associate

    1 week ago

    Pune, Maharashtra, India Repos Energy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Associate: Customer Coordination- TamilPS: This isn't just a role; it's a commitment. At Repos, we're not just hiring an Associate: Customer Coordination, we're looking for a dedicated coordinator who can ensure seamless communication and collaboration with our customers once they purchase an RFS or RFD. This role is about ensuring that every customer feels...

  • Customer Delight Associate

    6 days ago

    Pune, India White Force Full time

    Job description Job Location- Pune Seniority Level- Individual Contributor Range Of Experience- 6months to 2 years Job Summary: Write the Job Summary on what this role would be doing, this is direct summary of Top Role Activities. Include details on the department and its visionAt FITTR, we're committed to delivering exceptional experiences to our customers,...

  • Cro (Customer Relationship Officer)

    7 days ago

    Pune, India Firstcry.com Full time

    **Job description** Company profile: **Project Description: (Project on which the new hire will work)** Ø - Proven work experience as a Retail Sales Representative or Sales Associate or similar role Ø - Understanding of the retail sales process Ø - Familiarity with consumer behavior principles Ø - Knowledge of inventory stocking procedures Ø -...