Front Office Supervisor

2 weeks ago


Colva, India The Baywatch Resort, Goa Full time

Front office Supervisor - Baywatch Resort Colva

As the Front Office Supervisor, you will play a pivotal role in ensuring the smooth operation of our hotel's front desk. You will be responsible for overseeing a team of Front Desk Associates, guaranteeing exceptional guest service, and maintaining efficient day-to-day operations. This role requires a strong blend of leadership, customer service expertise, and operational knowledge.

**Responsibilities**
- Oversee the daily operations of the front desk, ensuring adherence to hotel standards and procedures.
- Lead and motivate a team of Front Desk Associates, providing coaching, mentoring, and performance feedback.
- Welcome guests, handle check-in/check-out procedures, and assign rooms efficiently.
- Effectively resolve guest issues and complaints in a timely and professional manner.
- Manage room reservations, rates, and inventory control.
- Process guest payments, maintain accurate financial records, and perform cash settlements.
- Address guest inquiries regarding hotel amenities, services, and local attractions.
- Identify upselling opportunities to maximize hotel revenue.
- Prepare reports, monitor key performance indicators (KPIs), and implement strategies to improve guest satisfaction.
- Maintain a clean and professional appearance of the front desk area.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9209004362



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