Guest Service Officer-housekeeping

5 days ago

Ahmedabad, India IHCL Full time

Job Responsibilities- Supervise and direct the daily activities of all Housekeeping staff.-
- Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered.-
- Manage the inventory of supplies, linen and equipment and maintain their records.-
- Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies-
- Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.-
- Inspect guestrooms (VIPs) and Monitor super room cleaning-
- Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.-
- Monitor productivity standards and Schedule staff in order to optimize manpower.-
- Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).-
- Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc).-
- Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repairs and maintenance.-
- Monitor the aesthetic standards of the hotel which includes - flower arrangements, gardens, interiors etc-
- Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.-
- Ensure clean and defect free rooms are provided to guests-
- Keep a track of emergency supplies and other items provided to guests-
- Maintain the lost & found register-
- Ensure optimal usage of cleaning supplies and devise methods to reduce wastage-
- To abide with all Safety, Health & environment policies of the company.-
- Any other job assigned by any other authorized person.Job Requirements
- Thorough knowledge of modern housekeeping techniques and the latest in cleaning
technology, hygiene & safety standards.
- Knowledge of various chemicals and cleaning equipments
- Inventory management & Budgeting
- Working knowledge of MS Office
- Knowledge of têxtiles, fabrics and interior design

Knowledge of floriculture, horticulture and landscaping

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