Workplace Host

JLL supports the Whole You, personally and professionally.
Workplace Host
Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety.
With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive LSEG colleague satisfaction and engagement to create opportunities for everyone to flourish.
Job Summary
The WorkPlace Associate is responsible for the delivery of amazing client and guest experiences by ensuring that all customers are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.
Job Responsibilities
Engage with LSEG colleagues and callers in a way that makes them feel assisted in a helpful and timely manner.
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Be aware of all activities happening in your location.
Connect with customers and support teams to proactively anticipate needs, identify issues, and deliver creative solutions.
Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment.
Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the LSEG’s operations occur.
Perform ad hoc assignments and administrative support as required.
Switchboard
Answer and handle all phones in a timely manner and accordingly to established standards.
Report any issues with the equipment in a timely manner and conduct regular testing to ensure operations.
Maintain all records, such as call volumes, and report as required.
Room Bookings
Respond to all queries per the established standards and timeframes.
Be proactive in the way you manage requests and look ahead to anticipate customer needs and avoid operational disruption.
Ensure all catering, AV, equipment, and seating needs etc. are captured in the booking system(s)/tool(s) so customers receive an excellent experience.
Report any issues with the software tools in a timely manner.
Ensure all established processes with regards to back-ups, records, data, and reporting are followed.

**Qualifications**:
Minimum 1- 2 years of previous customer service, security, or hospitality-related experience.
**People Person**: The best part of serving others is creating experiences for them that go beyond the expected.
Flexibility and positive attitude in managing shifting daily priorities.
**Excellent Communicator**: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required.
Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy.
Working knowledge of a range of information technology tools and platforms.
Working knowled
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.