System Administrator

**About iSOCRATES**

iSOCRATES advises on, builds, manages, and owns mission-critical Marketing, Advertising and Data platforms, technologies, and processes as the Global Leader in MADTech Resource Planning and Execution serving publishers, marketers, agencies and enablers.

iSOCRATES has two lines of business: Platform/Products (MADTechAI) and Services (Consulting: Strategy and Operations; Managed Services).

MADTechAI is the Unified Marketing, Advertising and Data Decision Intelligence Platform. Purpose-built to Deliver Speed to Value serving B2C and B2B marketers, agencies, publishers, and their enablers.

iSOCRATES is staffed 24/7/365 with its own proven specialists who save partners money, time, and achieve transparent, accountable performance while delivering extraordinary value. Savings stem from a low-cost, focused global delivery model at scale that benefits from continuous re-investment in technology and specialized training.

The company is headquartered in Saint Petersburg, Florida, U.S.A. with its global delivery centers in Mysuru and Bengaluru, Karnataka, India.

We are looking for a highly skilled and proactive System Administrator with expertise in Windows, Linux, and AWS platforms to join our team.

**Responsibilities**:
**1. System Administration (Windows / Linux & M365)**
- Install, configure, and maintain Windows Server environments, including Active Directory, DNS, DHCP, and file services.
- Administer Linux systems (e.g., Ubuntu, CentOS, RHEL) by managing services, monitoring performance, and implementing security policies.
- Troubleshoot and resolve server hardware, OS, and software issues efficiently.
- Perform capacity planning and recommend optimizations to ensure scalability and high availability.
- Manage and administer core M365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, and Microsoft Intune.
- Ensure the proper configuration and maintenance of M365 licenses, permissions, and user accounts.

**2. Cloud Infrastructure Management (AWS)**
- Design, deploy, and manage AWS cloud infrastructure, including EC2, RDS, VPC, IAM, and S3.
- Monitor and optimize cloud resources for cost-effectiveness and performance.
- Develop and maintain Infrastructure as Code (IaC) using tools such as CloudFormation, Terraform, or AWS CLI.
- Manage hybrid environments and ensure seamless integration between on-premises and cloud systems.

**3. Security and Compliance**
- Implement and enforce security best practices across systems and cloud infrastructure.
- Perform system hardening, vulnerability scanning, and patch management.
- Manage user access and roles through AD, IAM, and group policies.
- Implement and manage M365 Security & Compliance Center features, including DLP, eDiscovery, and audit logs.
- Configure and manage MFA (Multi-Factor Authentication) and security policies to safeguard user accounts.
- Ensure compliance with industry standards and regulatory requirements (e.g. ISO 27001, GDPR).

**4. Backup, Disaster Recovery, and High Availability**
- Plan and implement backup strategies using tools like AWS Backup, Veeam, or similar.
- Develop and test disaster recovery plans to minimize downtime and ensure business continuity.
- Configure and manage high-availability solutions, such as clustering and load balancing.
- Configure and manage M365 backup and recovery solutions for Exchange, SharePoint, and OneDrive data.
- Test and maintain disaster recovery plans to ensure business continuity.

**5. Automation and Optimization**
- Automate routine administrative tasks with scripts (Bash, PowerShell, Python) or configuration management tools like Ansible or Chef.
- Optimize system and network performance through proactive monitoring and fine-tuning.
- Collaborate with DevOps teams to streamline CI/CD pipelines and infrastructure provisioning.

**6. Monitoring and Reporting**
- Set up and manage monitoring tools like Nagios, Zabbix, CloudWatch, Prometheus, or Grafana.
- Develop custom alerts and dashboards for real-time visibility into system health and performance.
- Generate periodic reports on system usage, uptime, and incidents for stakeholders.

**7. Collaboration and Team Support**
- Work closely with software developers, network engineers, and IT support teams to resolve cross-functional issues.
- Provide technical support to end-users and ensure high levels of customer satisfaction.
- Train and mentor junior team members as needed.
- Manage Microsoft Teams to ensure proper functionality, governance, and integration with other M365 apps.
- Oversee SharePoint Online sites, libraries, and permissions, ensuring effective collaboration.
- Support the deployment and usage of productivity tools such as Power Automate, Power Apps, and Planner.

**Qualifications and Skills**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- 5 + years in IT systems administration, network engineering, and desktop suppo