Salesforce/financial Force Administrator

Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.

Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.

We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.

This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Position Summary
Roles & Responsibilities
- Manage and configure FinancialForce (Certinia) integrations, including custom integrations.
- Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
- Configure and maintain “sandbox” environments to facilitate production issue troubleshooting and successful development and QA testing of new features and functionality during release upgrades
- Develop reports, dashboards, and processes that continuously monitor data quality and provide insights to key stakeholders that aid in effectively running the business
- Coordinate with FinancialForce (Certinia) support and customer success to troubleshoot issues, maintain smooth operation, performance of the platform, and gain understanding of new releases and features
- Develop and implement training plans, including the creation of training material, for users
- Administering licensing and track usage metrics for reporting and oversight of user management

Key Skills & Competencies
- 2-5 years of relevant experience within a professional services, technology, or creative solutions company
- Salesforce Administrator certification
- Strong skillset in Excel/Google Sheets to analyze data and present insights
- Experience building, testing and/or deploying from FinancialForce (Certinia) sandbox environment to a production environment in support of release upgrades
- Familiar with performing bulk data loads using data loader and/ or other approved data load tool
- Development experience with custom objects, VisualForce pages, APEX classes, and Lightning components
- Basic project management skills that demonstrate your ability to create, manage, and execute upon a plan - both in terms of self-management as well as working with small cross-functional process improvement teams
- Must have business acumen and the ability to collaborate with key stakeholders and cross-functional groups
- Able to communicate business and technical processes to technical and non-technical audiences
- A true problem solver: able to analyze existing process to identify and create automation and efficiency plans
- Excellent verbal and written communication skills
- Flexible work schedule to accommodate EST/PST time zone overlap

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.