Quality Assurance

3 days ago

Mohali Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time

Develops, implements, & manages processes to ensure that operational performance meets customer satisfaction.
- Identifies and sets appropriate quality standards and parameters for the P&P.
- Coordinates & participates in the testing processes & performs mystery calls to ensure accurate and consistent information delivery to the customers.
- Oversees & audits all tickets issued through our GDS portals & Amadeus.
- Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems arise; recommends and facilitates solutions to these issues.
- Provides clear insight into performance drivers.
- Gives recommendations for process improvements based on the customer experience and feedback.
- Design quality rules and guidelines to achieve the highest performances with team managers.
- Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability.
- Conducts presentations & business simulations with new hires.

**Job Requirements**
- 1 year of experience in a similar role.
- Proficient with Amadeus & related software.
- Familiar with the ticketing systems(Amadeus)
- Aware of the CRM systems technique.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills
- Strong analytical and problem-solving skills.

Pay: ₹20,000.00 - ₹36,000.00 per month

Schedule:

- Night shift

**Experience**:

- Quality Assurance / Travel Sales: 1 year (required)

Work Location: In person

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