Captain

18 hours ago

Calangute, India The Fisherman's Wharf Restaurant Full time

The **F&B Captain** is responsible for supervising and coordinating the activities of the service staff in a restaurant or banquet setting. This role ensures excellent guest service, maintains service standards, handles guest complaints, and supports the smooth operation of the food and beverage department. The F&B Captain also acts as a liaison between the kitchen and service team to ensure quality and timely service.

**Key Responsibilities**:

- Supervise and lead the service team to deliver high-quality, professional guest service.
- Assign and delegate tasks to waitstaff and ensure duties are completed effectively.
- Welcome guests, take orders when needed, and ensure customer satisfaction throughout the dining experience.
- Coordinate between kitchen and service staff to ensure timely and accurate food delivery.
- Conduct pre-shift briefings to share menu updates, special instructions, or promotions.
- Train new service staff and support ongoing staff development.
- Handle guest complaints and resolve issues promptly and professionally.
- Ensure cleanliness, hygiene, and proper setup of the dining area, stations, and equipment.
- Monitor stock of service-related items like cutlery, crockery, napkins, and condiments.
- Ensure compliance with food safety and hygiene standards.
- Assist in opening/closing procedures, including cash handling and reporting when required.

Pay: ₹15,000.00 - ₹19,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person

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