
Inbound Customer Service Advisor
2 days ago
**Key Responsibilities**:
- Answer incoming customer calls promptly and courteously.
- Assist customers with inquiries related to products, services, orders, billing, or account information.
- Provide accurate information and resolve issues during the first interaction whenever possible.
- Escalate complex or unresolved issues to the appropriate department.
- Record and update customer interactions in the system.
- Follow standard operating procedures (SOPs) and scripts when handling calls.
- Ensure customer satisfaction by delivering high-quality service and support.
- Maintain confidentiality and handle sensitive customer data responsibly.
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
- Night shift
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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