Process Trainer Telecom Process

4 days ago

Pune Maharashtra, India Genesis HR Services Full time

Role Designation:

- Process Trainer

Position Summary
- The job holder will ensure activities related to delivery of trainings,

assessments, and corresponding logistics with the objective to

provide employees with supportive training environment and

management with training data.

Required skill set
- Specific to the client requirements:

- Train new hires (Customer service & soft skill)
- Provide refresher training and calibration sessions for existing

employees
- Schedule, coordinate and administer process trainings, ensure

delivery of a training plan
- Provide face to face coaching session
- Manage all training documentation as required
- Design training content as required
- Provide developmental feedback to the trainees on a regular basis
- Conducts needs assessment and determines an appropriate program

to meet the needs
- Displays patience and dedication to bring trainees up the learning

curve.

Job duties and responsibilities
- Possesses effective delivery/training techniques and methods
- Understanding of teaching methodology, processes, learning

theories and inter-personal and group dynamics to deliver

training program, as well as relevant tools
- Ability to identify training needs accurately and communicate

training needs to all stakeholders.
- Ability to extend follow
- up support on the floor to sustain learning

and improve performance
- Ability to develop content to meet ongoing needs in the form of

refresher courses, quick studies, etc. with use of appropriate

methodology
- Working knowledge of Word, Excel and PPT to complete

reporting and documentation efficiently and effectively
- Ability to work closely with the quality team to ensure consistency
- Ability to understand and use basic analytical methods to identify

problems for simple client scenarios and to recommend solutions
- Ability to translate business requirements into training

requirements
- Excellent oral and written communication skills
- Excellent listening and rapport building skills.

Education and other requirement:

- 2 - 3 years of working experience in a Customer Service

environment, with at least 1 years of experience in a training function

preferably as a Trainer

**Job Types**: Full-time, Permanent

**Salary**: ₹400,000.00 - ₹550,000.00 per year

**Benefits**:

- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**

+91 9116419077

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