Telecaller

3 days ago


Calicut Kerala, India IGORAZA Full time

We are looking for a confident and result-driven **Telecaller** to join our team onsite. The role involves engaging with potential and existing clients over the phone, promoting our products/services, and ensuring excellent customer satisfaction through effective communication.

**Key Responsibilities**:

- Make outbound calls to prospective customers and explain our products/services.
- Answer incoming customer calls to address queries or provide information.
- Maintain a record of calls and customer details using company tools/systems.
- Follow up on leads and schedule meetings for the sales team.
- Meet daily, weekly, and monthly call targets.
- Provide feedback and insights on customer interactions to improve processes.
- Address customer grievances with a problem-solving approach.

**Skills Required**:

- Excellent verbal communication skills in English and [local language, if applicable].
- Strong persuasion and negotiation abilities.
- Ability to handle customer rejections calmly and professionally.
- Proficiency in using telecommunication tools and basic CRM software.
- Good listening and interpersonal skills.

**Qualifications**:

- High School Diploma or equivalent.
- Prior experience in telecalling, customer service, or sales is preferred.

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹10,000.00 per month

**Benefits**:

- Paid sick time

**Language**:

- Malayalam (required)

Work Location: In person

Application Deadline: 22/12/2024


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