Telecaller

1 week ago

Calicut Kerala, India SCALEUP IT SOLUTION Full time

Telecaller is responsible for making inbound or outbound calls to potential or existing customers to promote products or services, gather information, or assist with inquiries.

Key Responsibilities:
Making Outbound Calls: Contact potential customers or existing clients to promote services/products, set up meetings, or generate sales leads.

Handling Inbound Calls: Answering calls from customers, addressing inquiries, resolving issues, and providing information about products or services.

Customer Support: Assist customers with their issues, offer solutions, and guide them through processes (e.g., billing inquiries, technical support).
Sales and Lead Generation: Promote and sell products/services, and aim to meet sales targets or quotas.

Data Entry and CRM Management: Record customer interactions, update details in the CRM system, and maintain accurate records of calls, sales, and follow-up actions.

Follow-ups: Conduct follow-up calls to ensure customer satisfaction or to close sales deals.

Meeting Targets: Achieve personal and team targets (sales, customer satisfaction, etc.).

Product Knowledge: Keep updated on the products/services offered and provide accurate information to customers.

Documentation: Maintain reports on call outcomes, customer feedback, and complaints for future reference or reporting.

Skills Required:
Communication Skills: Clear, confident, and persuasive speaking abilities.
Customer-Centric: Patience and empathy to understand customer needs and provide relevant solutions.
Sales Skills: Ability to upsell or cross-sell products and services effectively.
Problem Solving: Handle customer complaints and find solutions quickly.
Multitasking: Handle calls and documentation at the same time.
Computer Skills: Familiarity with CRM software, Microsoft Office, or other relevant tools.
Educational Qualifications:
Typically, a High School Diploma or Bachelor’s Degree is required.
Prior experience in sales or customer service is often preferred but not mandatory.
Work Environment:
Call Centers or Remote Telecalling Roles.
Working hours may vary, including evening and weekend shifts depending on the company.

Benefits: Work from Home/Office

Immediate joiners are preferred

Location: Calicut

**Job Types**: Full-time, Part-time, Permanent

Pay: From ₹12,500.00 per month

Expected hours: 35 per week

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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