Telecaller Executive

2 weeks ago

Shivajinagar Pune Maharashtra, India Deccan Hardikar Hospital Full time

We are seeking a dynamic and customer-focused **Telecaller Executive** to join our team. The role involves managing inbound and outbound calls, providing information about hospital services, scheduling appointments, and ensuring excellent patient service over the phone.

**Key Responsibilities**:

- Handle inbound and outbound calls in a professional and courteous manner.
- Respond to inquiries regarding hospital services, doctor availability, appointments, and procedures.
- Schedule and confirm patient appointments and follow-ups using the hospital’s management system.
- Maintain accurate and up-to-date call records and patient interaction logs.
- Guide patients about consultation timings, health packages, and ongoing medical camps or promotional offers.
- Coordinate with departments such as OPD, diagnostics, and billing for smooth patient communication.
- Follow up on pending appointments, cancellations, or rescheduling requests.
- Handle patient concerns or escalate complex queries to the appropriate departments.

**Required Qualifications & Skills**:

- Minimum **6 months of telecalling/customer service experience**, preferably in healthcare.
- Excellent communication skills in [mention local language, English, and/or Hindi as needed].
- Strong interpersonal and listening skills.
- Basic computer proficiency (MS Office, data entry, CRM or HIS systems).
- Ability to work under pressure and handle a high volume of calls.

**Preferred Qualities**:

- Prior experience in a hospital or healthcare environment.
- Patient-centric attitude and empathetic communication style.
- Flexibility to work in shifts, including weekends, if required.

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹16,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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