Service Advisor

1 week ago

Kolkata West Bengal, India Dewar’s Garage Full time

**Job Overview**:
**Key Responsibilities**:
1. Attend customers and consult with them on their vehicle's service needs, providing technical advice and guidance on recommended repairs and maintenance.
2. Manage the service schedule, ensuring that all work is completed on time and to a high standard.
3. Generate revenue by service and repair work, and upselling additional services as required.
4. Maintain accurate and up-to-date records of all customer interactions and service work.
5. Ensure that customer satisfaction levels are high, and that customer complaints are addressed in a timely and effective manner.
6. Collaborate with the Service Manager and technicians to ensure that work is completed efficiently and to a high standard.

**Qualifications**:
1. Experience in a similar role in the automotive industry, preferably in a dealership environment.
2. ITI/ B.Tech/ Diploma in Automobile is required.
3. Strong technical knowledge and ability, with experience in automotive service and repair work.
4. Excellent communication and interpersonal skills, with the ability to build rapport and relationships with customers.
5. Strong sales and negotiation skills, with the ability to upsell and promote service and repair work effectively.

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