Customer Support Associate

1 week ago

Thane, India Itvedant Education Pvt Ltd Full time

**Key Responsibilities**:

- Connect to prospective students and parents and provide them with information about our educational courses and programs
- Follow up on leads generated through online inquiries, marketing campaigns, and other sources
- Address any queries or concerns that the customers may have about our courses, pricing, and other related topics
- Identify opportunities for cross-selling and up-selling our courses and programs
- Maintain accurate and up-to-date records of customer interactions, feedback, and sales data
- Collaborate with the marketing and sales teams to develop effective strategies for lead generation and customer acquisition

**Requirements**:

- Fresher or Experience
- Good communication and interpersonal skills, with a friendly and confident demeanor
- Strong sales and negotiation skills, with the ability to persuade customers to buy our courses
- Ability to multitask and manage time effectively
- HSC / Basic Graduation
- Any Southern regional language will be an added advantage.

You can directly call HR Divya - 9136064071

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

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