International Call Center Executive

2 days ago

Noida, India PREMIER MEDICAL ASSOCIATES Full time

Job description

CALL CENTER REP

Responsible for facilitating the scheduling of appointments for members with the use of effective communication, technology and customer service skills.
- Responsible for informing members regarding the program benefits.
- Collaborates with internal call center team regarding workflow process improvement, document management, and abstraction education.
- Other duties, as assigned.

Primary Responsibilities
- Proven, strong relationship builder/maintainer with internal clients and external members and have operational knowledge
- Excellent organizational and interpersonal skills
- Excellent verbal and written skills
- Good analytical skills and the ability to problem solve creatively, objectively and rapidly
- A positive, flexible and self-motivated attitude, with superior teamwork skills in a multi-disciplinary environment
- Ability to work in a time sensitive environment
- Computer literate and proficiency in Microsoft Office and data management systems.
- Strong understanding of health plan terminology required.

Minimum Required Qualifications

1-3 years of Call Center Experience

Excellent oral and writing skills.
- Critical thinking skills
- Must be organized with the ability to keep accurate notes and records
- Demonstrated ability to articulate goals, plan and implement processes, and meet deadlines.
- Advanced interpersonal skills.
- Proficient in Microsoft Excel, Word, Outlook and Teams

Preferred Qualifications

**Salary**: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Noida, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Call center: 1 year (preferred)

**Language**:

- English (preferred)

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