Customer Success Internship, India

**Who We Are**:
PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights.

Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system—PureScore—continues to set the industry standard for data quality and reliability.

Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek’s Global Most Loved Workplaces (2023-2025), included in Inc.’s Best Workplaces (2024-2025), certified as a Great Place to Work (2022-2025), and featured on Built In’s Best Places to Work list (2023-2025). PS is rapidly becoming the leading solution for quality multi-sourcing and end-to-end automated research solution.

**The Opportunity**:
PureSpectrum is looking for **Customer Success Interns** to join our team and gain hands-on experience in the market research industry. As an Intern, you’ll support clients through our platform, manage internal support tickets, and assist in onboarding, troubleshooting, and project coordination.

This role offers exposure to the Customer Success-Services workflow, the project management lifecycle, and collaboration with cross-functional teams. If you're an organized, detail-oriented individual who’s eager to learn in a fast-paced, data-driven environment — and have a whole lot of fun while you're at it — come see what PureSpectrum has to offer

**The internship is an in-office (5days a week) opportunity based out of our Hyderabad office.**

**Your Responsibilities**:

- Manage and respond to internal and external support tickets in a timely manner.
- Provide onboarding and training to new customers, ensuring their accounts are fully and accurately set up.
- Support smooth product adoption by delivering user training and ongoing assistance.
- Troubleshoot and resolve technical issues efficiently, escalating when necessary.
- Understand and identify customer needs to ensure optimal use of the PureSpectrum Marketplace.
- Gather and leverage user feedback to drive continuous improvement of the onboarding experience.
- Analyze and report product errors, malfunctions, or failures to relevant internal teams.
- Gain hands-on experience with the project management lifecycle, including planning, delivery, and execution.
- Assist with troubleshooting client-facing issues and develop a strong understanding of the relationship between Customer Success and Services.
- Collaborate closely with cross-functional teams (e.g., Product, Services, and Engineering) to ensure timely response to client and high levels of client satisfaction.
- Build positive relationships across the organization.

**Requirements**:

- Graduate or Postgraduate from any reputed University.
- Strong ability to quickly learn and adapt to new tools and internal platforms.
- Solid judgment, critical thinking, and problem-solving capabilities.
- Excellent communication and analytical skills.
- Proactive mindset with the ability to anticipate challenges and provide effective solutions.
- Proficient in Windows and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); familiarity with text editors is essential.
- Experience with advanced Excel functions such as VLOOKUP, Pivot Tables, CONCATENATE, and other commonly used formulas; knowledge of Excel automation is a plus.
- Demonstrated curiosity and a continuous learning attitude.
- Strong interpersonal skills with the ability to foster positive relationships across teams and with clients.
- Willingness to work flexible hours, including night shifts, as part of a global team.

**Please note**: This is a full-time internship opportunity and not a short-term academic project internship typically done during the course of education.

**PureSpectrum Perks**:
PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations.
- Team events and celebrations.
- Employees enjoy casual dress and fun within a professional team environment.
- We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.
- PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law._