Back Office Support

2 weeks ago

Mumbai Maharashtra, India FCI London Full time

**About FCI London**

FCI London is one of the UK’s largest and most prestigious luxury furniture and interior design brands, with over 35 years of experience. We collaborate with leading global brands and deliver extraordinary interiors for high-end residential and commercial spaces.

**Role Overview**

**Key Responsibilities: Operations & Process Management**
- Support the day-to-day administrative and operational activities across the India and UK teams.
- Troubleshoot and resolve basic IT issues related to devices, software, and internal systems.
- Create internal SOPs, define workflows, and assist in building scalable systems for process improvement.
- Manage internal task boards and ensure clarity and efficiency in team task allocation (e.g., Asana).

**Digital Support & Content Handling**
- Manage product upload and maintenance through custom-built CRM and internal tools.
- Perform basic **HTML edits** for website content updates, ensuring SEO-friendly formatting.
- Coordinate with design and marketing teams to manage image updates and visual assets using **Photoshop** or **Canva**.

**AI & Innovation Support**
- Assist in researching, testing, and implementing new **AI tools and platforms** that improve productivity, content generation, reporting, and marketing tasks.
- Stay up to date with new AI trends and recommend tools for internal use based on practical evaluations.

**Reporting & Analysis**
- Analyse team performance, identify bottlenecks, and propose optimisation strategies.
- Ensure accuracy and consistency across data-driven dashboards and outputs.

**Required Skills & Qualifications**
- **Bachelor’s degree** in Business Administration or a related field.
- Minimum **5-6 years of experience** in operations, technical coordination, or digital project support.
- Advanced proficiency with:

- **Google Sheets**:

- **Photoshop** and **Canva**:

- **Microsoft Excel**, **Outlook**, and basic **HTML**:

- Excellent command of English - written and verbal.
- Strong analytical and problem-solving abilities with a proactive mindset.
- High attention to detail and ability to prioritise tasks in a fast-paced environment.

**Preferred Skills**
- Familiarity with automation platforms like **Pabbly**, **Zapier**, or **Make (Integromat)**.
- Basic knowledge of JavaScript or webhooks.
- Experience working with remote, cross-functional teams.

**Why Work with Us**
- Work with a globally respected luxury brand.
- Gain hands-on exposure to cutting-edge AI and automation tools.
- Collaborate with a dynamic, international team.
- Flexible, fully remote role with performance-driven growth opportunities.
- Competitive salary and a long-term career path.

**Technical Requirements**
- A reliable Windows laptop or desktop (Windows 10 or newer).
- Stable high-speed internet connection (fiber preferred).
- Access to backup power to support uninterrupted workflow.

If you’re an automation enthusiast with an eye for detail and a passion for systems and digital tools, we’d love to hear from you.

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Work from home

Schedule:

- UK shift

**Experience**:

- operations and technical coordination: 5 years (preferred)

**Language**:

- English (required)

Work Location: Remote

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