Pension Admin

1 week ago

India WTW Full time

202504077
- India
- Mumbai, Maharashtra, India
- Bevorzugt

**Description**:
**KPI Management**
- Consistently provide a quality customer experience to clients/members.
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
- Deal with queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problem and potential complaint cases.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
- Seek clarification where errors are made.
- Monitor own workflow to ensure service levels are achieved.
- Prioritise and manage own workload and maintain a rolling schedule of objectives.
- Accurately perform manual calculations.
- Know and live the firm’s values.

**Operations Management/Operational Effectiveness**
- Participate and contribute in team huddles.
- Proactively support key initiatives that have been delivered to implement change.
- To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly.

**Relationship management**
- Assist the wider team in more complex / project work when required.
- Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.
- Understand your role within the team.
- Support colleagues for holiday cover and workload peaks.
- Update and maintain skills matrix.

**Qualifications**:
**Qualifications**:

- Graduate

**Skills**:

- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Customer and quality focussed.
- Computer literate.
- Pass at C or above for Maths and English at GCSE or equivalent.
- Experience in either DB or DC pensions administration is essential.

**Knowledge/Experience**:
1 to 3 years of experience in UK Pensions, worked on Leaver, Retirement, Transfers, Deaths transactions

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