Courier Operations Executive

**Job Title : Courier Operations Executive**

**Location**: ipshopy, Dnyanpeeth Campus, T-18, Software Technology Park of India (STPI), Opposite Garware Stadium, Naregaon Road, Cidco, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra - 431006

**Job Type**: Full-time | Permanent
**Vacancies**: 20

**About Us**:
We are a fast-growing eCommerce company committed to delivering exceptional service and satisfaction to our customers. We specialize in providing high-quality products with quick and reliable delivery services. As we expand, we are looking to enhance our logistics and customer service operations. Join our dynamic team and help us streamline courier-related issues and ensure smooth order fulfillment for our customers

**Job Overview**:
We are seeking an organized and customer-focused **Courier Operations & Customer Support Executive** to handle courier-related complaints, extra weight charge disputes and general shipping inquiries for our eCommerce operations. In this role, you will serve as the point of contact between our company, customers, and courier partners, ensuring timely resolutions and maintaining a high level of customer satisfaction.

**Key Responsibilities**:
**Courier Complaint Resolution**:

- Address customer complaints related to delayed deliveries, lost packages or damaged goods.
- Work with courier companies to investigate issues and resolve disputes promptly.

**Extra Weight Charge Disputes**:

- Handle issues regarding extra weight charges by couriers and liaise with them to resolve discrepancies.
- Review shipping documentation and ensure accurate weight calculations.

**Customer Communication**:

- Provide timely updates to customers regarding shipping issues, including delays or tracking errors.

**Courier Coordination**:

- Coordinate with courier partners (both domestic and international) to ensure smooth shipments.
- Monitor delivery timelines and follow up on late deliveries to ensure they reach the customer as soon as possible.

**Documentation & Reporting**:

- Maintain records of all courier complaints, weight disputes and resolution outcomes.
- Prepare reports on common courier issues to help identify recurring problems and improve future processes.

**Problem Solving**:

- Investigate and identify solutions for recurring logístical issues to improve the overall courier experience.
- Suggest process improvements to optimize delivery timelines and reduce charge disputes.

**Required Skills & Qualifications**:

- **Experience**:

- 6 month of experience in customer service, logistics or eCommerce operations (preferably in handling courier-related issues).
- Familiarity with popular courier services like **FedEx**, **DHL**, **Delhivery**, **Blue Dart**, **DTDC**, **Ekart** or **India Post**.
- **Skills**:

- Strong verbal and written communication skills with an ability to manage complaints and difficult situations effectively.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Basic understanding of eCommerce platforms and shipment tracking tools.
- Ability to handle multiple tasks efficiently and work well within deadlines.

**Preferred Qualifications**:

- Familiarity with logistics software tools like **Shiprocket**, **Shipway** or **Delhivery Partner Portal**.
- A background in managing supply chain, inventory or shipping operations is a plus.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career growth and development.
- Work with a dynamic, supportive and innovative team.
- Health and wellness benefits (if applicable).
- **Dynamic Work Environment**: Be part of a growing e-commerce company with opportunities to develop new skills and advance in your career.
- **Career Growth**: Get the opportunity to work in a fast-paced and innovative space with room for professional growth.
- **Modern Work Culture**: We value creativity, collaboration and continuous learning at ipshopy.
- **Location**: Our office is located in the heart of Chhatrapati Sambhajinagar (Aurangabad), Maharashtra.

**How to Apply**:
Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person