Ca - Kpo and Global Delivery Centers

Job Description
Job Title: Manager - KPO & Client Delivery (Chartered Accountant)
Vertical: Knowledge Process Outsourcing (KPO)/ Global Delivery Centres (GDS)
Location: Mumbai, Maharashtra
Reports to: Co-Founder, KPO Vertical Lead

AltQuad is a rapidly growing professional services firm rewriting the playbook for offshore accounting and process consulting. Founded by two Chartered Accountants on a non-traditional path, we have scaled from 2 to over 55 professionals in just three years, fueled by a bootstrapped, resilient, and resourceful culture. Our core differentiator is a "systems-first" approach, where we leverage our deep expertise in ERPs, process automation, and internal controls to de-risk offshoring and deliver transformative results for our clients. We are a young, tech-forward firm obsessed with building scalable systems—both for our clients and for ourselves.

**The Opportunity: Own Client Success, Shadow a Co-Founde**r

This is a rare opportunity for an ambitious Chartered Accountant to step into a high-visibility leadership role, reporting directly to our co-founder, Hansal Bavishi. We are looking for a leader to take ownership of our most strategic KPO clients (both Indian and overseas) and act as the single point of contact for all service delivery. Your mission is to free up our co-founder's bandwidth by managing premier client relationships, ensuring flawless quality control, and developing the high-performing teams that serve them. You will have the unique chance to shadow executive activities, learn directly from a founder, and play a pivotal role in scaling a 40-person vertical. This is your chance to move beyond traditional accounting and build a scalable client delivery engine.

**What You'll Do (Key Responsibilities)**

**Client Portfolio & Relationship Management**:

- Act as the primary SPOC for a portfolio of large KPO clients, building deep, trusted relationships with key stakeholders.
- Lead all client communication, from regular check-ins to strategic business reviews, ensuring their objectives are consistently met and exceeded.
- Proactively identify opportunities for process improvement and service expansion within your client accounts.

**Service Delivery & Quality Assurance**:

- Oversee the end-to-end delivery of services, including bookkeeping, accounting, month-end closing, and tax compliances (GST, TDS, etc.).
- Serve as the final point of quality control (QC), ensuring all deliverables are accurate, timely, and meet AltQuad's high standards.
- Function as the core PMO for your strategic clients, managing timelines, resources, and risks to ensure seamless execution.

**Team Leadership & Onboarding**:

- Lead and manage dedicated client "pods" (teams of 2-7 accountants), fostering a culture of excellence and collaboration.
- Groom, train, and mentor your team members, developing a pipeline of future leaders within the KPO vertical.
- Spearhead the onboarding of new clients, conducting process walkthroughs, documenting SOPs, and ensuring a smooth transition.

What You'll Bring (Skills & Qualifications)
- Professional Certification: Qualified Chartered Accountant (CA) is mandatory.
- Experience: 0-3 years of post-qualification experience. We are enthusiastic about exceptional fresher CAs with a strong and relevant articleship background.
- Mandatory Technical Background: Demonstrable, in-depth experience across Statutory Audit, Financial Preparation, and both Direct & Indirect Taxation (GST, TDS) is essential for this role.
- Hands-on Tech Skills: Practical experience with at least two or more cloud accounting platforms (e.g., QuickBooks, Xero, Zoho Books, NetSuite) is required.
- Client Management: A natural ability to build rapport and manage client expectations effectively.
- Leadership Potential: A strong desire to lead, manage, and develop teams.
- Communication Skills: Exceptional written and verbal English communication skills.

**Nice to Have**:

- Experience working directly with offshore clients (US/UK/AU/GCC).
- Exposure to workflow automation tools (e.g., Zapier, Power Automate) or project management systems (e.g., Asana, Zoho Projects).

**Why You'll Love Working at AltQuad**
- Direct Co-Founder Mentorship: Report directly to and shadow our co-founder, gaining unparalleled insight into how to build and scale a successful services business.
- Build a Business Within a Business: You won't just manage a team; you'll have the autonomy to build a scalable delivery function, create pods, and develop a line of leaders.
- Dual GDS & Client-Facing Exposure: Get the best of both worlds—the structured, process-driven experience of a GDS/GCC environment combined with direct, high-stakes client leadership.
- Thrive in Hyper-Growth: Be a key player in a bootstrapped startup on an incredible growth trajectory. Your learning curve will be steep, and your impact will be immediate.
- A Culture of Autonomy & Innovation: Join a young, dynamic, and collaborative team that values n