Chartered Accountant-KPO-GDS
3 days ago
Role : Chartered Accountant-KPO-GDS
Experience : 4 to 5 Years
Qualification : CA
Location : Mumbai
Job Description :
Act as the primary SPOC for a portfolio of large KPO clients, building deep, trusted relationships with key stakeholders.
Lead all client communication, from regular check-ins to strategic business reviews, ensuring their objectives are consistently met and exceeded.
Proactively identify opportunities for process improvement and service expansion within your client accounts.
Service Delivery & Quality Assurance:
Oversee the end-to-end delivery of services, including bookkeeping, accounting, month-end closing, and tax compliances (GST, TDS, etc.).
Serve as the final point of quality control (QC), ensuring all deliverables are accurate, timely, and meet AltQuad's high standards.
Function as the core PMO for your strategic clients, managing timelines, resources, and risks to ensure seamless execution.
Team Leadership & Onboarding:
Lead and manage dedicated client pods (teams of 2-7 accountants), fostering a culture of excellence and collaboration.
Groom, train, and mentor your team members, developing a pipeline of future leaders within the KPO vertical.
Spearhead the onboarding of new clients, conducting process walkthroughs, documenting SOPs, and ensuring a smooth transition.
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